Shipping policy
At JORDAN HILL, we are committed to providing fast, safe, and transparent shipping services for all global customers. Below is our official shipping policy to ensure a smooth and reliable shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your items efficiently to minimize waiting time and ensure prompt delivery.
2. International Shipping & Delivery Time
We offer worldwide shipping service. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics, and customs clearance progress. Expedited shipping options are available at checkout for faster delivery if you have urgent needs.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, package size, and shipping destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We recommend that you check your local import regulations and relevant policies before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
To ensure your seafood products and goods stay safe during international transit, we adopt high-strength, shockproof, and sealed packaging materials to resist extrusion, collision, and damage during long-distance transportation.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, offering extra protection for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging upon receiving your order. If you find package damage, leakage, severe deformation, or missing items, please take clear photos, refuse to sign for the package, and contact our customer service team immediately.
If you discover any product quality issues, defects, or problems after signing for the package, please submit a support request with relevant evidence within 48 hours of delivery. Our team will verify the issue promptly and provide solutions including return, exchange, or compensation according to the actual situation.
7. Customer Service Assistance
If you have any inquiries regarding order status, shipping delays, customs clearance, tracking information, or after-sales problems, our professional customer support team is always ready to help. We will respond and resolve your issues as quickly as possible.
Thank you for shopping with JORDAN HILL! We keep optimizing our logistics system to deliver faster, safer, and more reliable shopping experiences for every global customer.